Since we are new at this virtual business thing, we are still learning how to best communicate what COACH ROMO is all about and what you will get when you invest in a training or in the community membership.
While we are in this new phase and learning, we want to make this as risk free as possible for you while we learn how to do this.
As such, for a limited time, we are offering full refunds for the initial Honoring the A-Brain - Why Does It Do That Training (HTAB) for those who notify us within 48 hours of the event and did not feel like they got what was promised (see guidelines below to qualify).
Just as a chef cannot predict the taste buds of every patron, the chef can control the quality of the food they put out. We promise to always put out quality work. However, we cannot predict if you will like it because everyone has different tastes and needs. So (please work with the metaphor here folks!) if you thought we promised you an omelette and instead you experienced the training as a deep dish meat lovers pizza (and you are a gluten-free vegetarian who would NEVER order a deep dish meat lovers pizza!), then write us within 48-hours after the live training event and request the refund.
However - if you ALSO invested in the VIP Experience, this timeline is SHORTER - you have up to 2 hours before the live VIP Experience to request a refund.* (read on for more details.)
How do I get my refund?
Once we receive your email refund request at customerservice@coachromo.com, we will send an email to you with a simple form to complete to explain to us what you expected from what we advertised and how what you received didn't measure up in your experience. Once we receive your feedback, we will refund your investment in full.
Isn't that crazy? Why would we give you money back for something you already received?
For us, we consider this is a Win! Win!
One, we are banking on Rebecca's decades of experience that you will gain new and meaningful perspectives and methods from this training and find it of good value. The overwhelming majority of folks who already have taken this training in other forums have told us it was one of the best short-form trainings they have ever had!
Two, if you don't like it and did not think it delivered on what we promised, this is a great learning opportunity for us.
You get your money back and we get to learn how to do this better.
And, we both gain from a new experience that helps all of us to keep venturing down new paths, taking optimistic risks, and engaging with new people. We don't have to always like the things we try or the outcome (for instance, we will see how much we like this policy! 😆), but trying new things is the pathway for growth - and in the end, it is the things we don't try that we regret. So, thank you for trying US!
Now, as mentioned above, IF you purchased the VIP Experience as well, your timeliness matters EVEN MORE.
Why???
Because once the Honoring the A-Brain Training occurs LIVE, you will need to notify us of your desire for a FULL REFUND for the HTAB training prior to 2 hours BEFORE the VIP Experience happens. (In the current Launch Party training schedule, the VIP Experience is 24 hours after the HTAB Training. This gives you less than 24 hours to notify us to receive a refund on the VIP portion of your investment!)
This seems complicated! Why does the VIP Experience timeline matter?
We get that. It IS a little complicated!!
The sad truth is that while we know YOU would never do this, there are some people who take advantage of refund policies to get all the carefully created goodness and information, but then ask for refunds so that they can get the information and goodness for free. And, even worse, there are some folks who do that and then USE the materials and information you give them for their own profit.
Like we said, we are sure you would never do that. But, the truth is that years of investment has gone into creating all of these trainings and upcoming experiences for our beautiful, expansive community of purpose-driven A-Brainers, and we cannot provide this space and these opportunities without the investment from others. We are doing our best to build a business that operates with integrity and part of operating with integrity is walking in alignment with our values and setting boundaries for how we will be treated. This is one of them.
Because the VIP Experience includes receiving materials that we carefully designed for you that are sent out prior to the workshop so folks who want to print them out have time to do so, we have this notify us at least 2-hours before the live VIP event policy. Once those materials are sent, you now have valuable materials in your possession for keeps. Plus, the VIP Experience is a live workshop designed for the people who really dug the the Honoring the A-Brain training. If you didn't like HTAB, it doesn't make sense that you would attend it, receive the lifetime of replays, or want any of the materials associated with it. So we need to know you didn't like it ASAP - BEFORE any of that extra stuff happens.
The other option would be to not offer any refunds at all. And, like we said, since we are new at doing this digitally, we recognize that things may not always go as planned, and we want you to feel comfortable and safe investing in us as you invest in yourself in this new way.
Does this make sense?
We hope so. We are trying to find the right balance between making sure we do right by you and making sure that others do right by us. For right now, this is our policy.
What if you invested in other combinations of ALL of the things - the HTAB Training, the VIP EXPERIENCE, and the Founding MLC Membership?
1. If you invested in the Honoring The A-Brain Training and also in the MLC Membership Community (but NOT in the VIP Experience), and did not like the HTAB training, you can be refunded for BOTH the HTAB training and the MLC Membership if you notify us within 48 hours of the HTAB training and complete the feedback form. (And know that we are really impressed by your initial willingness to pursue something with gusto!)
2. If you invested in the HTAB training plus the VIP Experience AND the MLC membership community, and you notify us at least 2 hours prior to the start of the additional LIVE VIP Experience, and you complete our simple feedback form to give us feedback within a reasonable time, you can receive your entire investment back - INCLUDING the VIP investment. (And know that even though you didn't love HTAB, we are still really really impressed by your initial willingness to go all in on an idea! )
3. If you invested in the HTAB training plus the VIP Experience AND the MLC membership community, and you notify us after 2 hours prior to the start of the additional LIVE VIP Experience but within 48 hours of the HTAB training, and you complete our simple feedback form to give us feedback within a reasonable timeline, you can receive your a portion of your total investment back. -Your total investment - minus the VIP Experience investment = Refund. (And know that, even though you didn't love HTAB, and you might be a little bummed about this refund policy, we are still really really impressed by your initial willingness to go all in on an idea.)
TO REPEAT AGAIN: Requests sent less than 2 hours prior to the start of the VIP EXPERIENCE, will not have the VIP EXPERIENCE refunded, whether or not you have viewed or attended the Honoring the A-Brain training. (You do not have to be in attendance for the event.) In other words, once VIP materials have been sent or if the event has already begun or has already happened, it is NOT refundable. But, the other investments may be.
In summary, look at it like this: If you LIKE the Honoring the A-Brain training as much as others have and as much as we think you will, you can rest easy that you have invested in the best opportunity available to begin honoring your unique system and nurturing it so that you can bring your gifts and talents to this world that so desperately needs you.
And, if you don't find the HTAB training met its promise and you no longer wish to continue with COACH ROMO services, we will refund your investment (minus the VIP Experience exception) as long as you let us know within the time guidelines listed and provide us with feedback on ways we could improve.
One final note: If you receive a refund for the HTAB training, the HTAB training will be removed from your record as though you have never attended. Should you decide to rejoin COACH ROMO services, you will need invest in the HTAB training again in order to engage in any additional opportunities beyond that point. Likewise, if you also requested a refund for the MLC Founding Membership, your MLC Founding Member status will be also removed including all associated benefits.
If you invested in becoming a Founding Member for the MLC Community and do not wish to continue as a FOUNDING MEMBER after trying the MLC within the first 2 months OR if the MLC release is delayed and does not release before March 1, 2025 and you do not want to wait any longer, you may contact us for a FULL refund of your MLC investment. (Anticipated BETA release sometime in January.)
However, there are also additional options if you wish to keep your Founding Member status for the additional benefits or if you may want to resume your membership in the MLC at a later point:
That's it. That's all the ways we can think of to make sure you have options and our work is respected.
In any case, we are very thankful that you are here and that you are giving us a try! We wish you the very best on this wild journey called life!
Since you are so cool to have read all the way through this policy page, we hope you will go treat yourself to a nice stretch or get a delicious beverage or maybe pet a dog. You done good and it's now time to go off screen!